Frequently Asked Questions
Everything you need to know about your sewing and cleaning essentials.
Do you offer warranties on sewing machines and vacuums?
Yes, all new machines come with a full manufacturer's warranty. Additionally, Imagine Sewing & Vacuum provides a one-year labor guarantee on all new equipment purchased through our store.
How long does standard shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Can I return a machine if I am not satisfied?
We offer a 30-day return policy on most items. Please note that sewing machines and vacuums must be returned in their original packaging with all included accessories to be eligible for a full refund.
Do you provide repair and maintenance services?
Absolutely. We have certified technicians on-site who specialize in the repair and seasonal servicing of most major sewing machine and vacuum cleaner brands.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options for high-end machine purchases.
Are in-store classes available for new sewing machines?
Yes, every sewing machine purchase includes a complimentary 'Get to Know Your Machine' class to ensure you feel confident using all of your new equipment's features.